Refund policy
REFUND POLICY (RETURNS & EXCHANGES)
RECEIVED THE WRONG ITEM
We’re sorry about that! If you received an item different from what you ordered, please contact us via our contact page or email info@shoplulupr.com.
Please include:
- Full name
- Order number
- Email used at checkout
- Product details
- Photos of the item received
We will respond with further instructions.
RETURNS & EXCHANGES
- Unworn and unused items are eligible for exchange or store credit only (no refunds) within 7 days of receiving your order, with proof of purchase and original packaging.
- Earrings are final sale and cannot be returned or exchanged due to sanitary reasons.
- All clothing items are final sale and not eligible for return or exchange.
- All SALE items are final sale.
All items are inspected before shipping. If your order arrives damaged, please contact us immediately at info@shoplulupr.com with your order number and photos of the item. Each case will be reviewed individually.
No refunds. Store credit only.
No price adjustments will be made for items purchased prior to promotions or special offers.
For any questions regarding your order, please contact us at info@shoplulupr.com.